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Free Rides to Health Care Appointments

If you need help getting to your Health First Colorado (Medicaid) appointments, you may qualify for free transportation. This service is called Non-Emergent Medical Transportation (NEMT) and is available for covered, non-emergency healthcare visits.
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Where You Can Go

You may be able to get transportation to covered Health First Colorado services, including:

  • Doctor and specialist appointments
  • Behavioral health (mental health and substance use disorder) visits
  • Dialysis treatments
  • Physical therapy and rehabilitation
  • Pharmacy trips
  • Hospital discharges
  • Other medically necessary covered services

How to Schedule a Ride

Book your ride at least 2 business days before your appointment. Have the following ready when you call:

  • Your name and Health First Colorado ID number
  • Date of birth
  • Appointment date and time
  • Pick-up address
  • Requested pick-up time
  • Provider’s name, address, and phone number

You can bring a family member or caregiver—just let the scheduler know.

Feeling sick or have COVID-19 symptoms? Call your provider first to see if an in-person visit is needed.

Want to schedule thorugh the App? Review the download and registration instructions at MediDrive App Instructions

Who to Call

Live in Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, Larimer, or Weld County?
Call MediDrive at 855-489-4999 or visit https://medidrive.com
(State Relay: 711)

Live in another Colorado county?
Find your ride provider at hcpf.colorado.gov/nemtlist

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Mileage Reimbursement

If a friend or family member can drive you to medical appointments, Health First Colorado reimburses their mileage. The standard rate for Colorado is $0.48 per mile.

  • Skip paper forms completely
  • Log trips directly from your phone
  • Submit mileage claims faster using the MediDrive app

Prefer Paper Forms? 

Call MediDrive claims: 720-844-9610

  • Call MediDrive at 720-844-9610 (TTY: 771) before your appointment to get a trip number
  • Write down your trip number (MediDrive cannot pay your claim without this number)
  • Go to your appointment
  • Drive yourself or have somebody else take you
  • Get your doctor’s signatur
  • Ask the doctor or nurse to sign the form before you leave their office to prove you were there
  • Submit your form within 30 days
  • E-mail a clear photo or scan to claimsco@medidrive.com or mail it to this address: MediDrive, 1801 California St., Suite 2400, Denver, CO 80202. Reimbursement is processed within 4-6 weeks.

Information You Need for Paper Forms

  • Member details: Name (as it appears on your Medicaid card), Member ID Number, and address.
  • Trip log details: Date, appointment time, pick-up address, and medical facility address.
  • Mileage: Number of miles driven.
  • Signatures: Doctor’s signature for each trip and the member’s signature at the bottom.
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    Other Options Covered

    NEMT may also help cover:

    • Mileage reimbursement if you use your own car
    • Travel out of state for approved services
    • Air or train travel if medically necessary

    Need help? We’re here to support you. Contact NHP for more assistance with your benefits and care.

    Transportation Benefits
    Beneficios de transporte

    Statewide Broker Transition Timeline

    Phase 1: Nine-County Denver Metro Area

    Effective July 1, 2026

    • The statewide broker model will begin in the nine-county Denver metro area: Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, Larimer, and Weld Counties. 
    • Members in this region will start using MediDrive for NEMT services.

    Phase 2: Statewide Implementation

    Effective Fall 2026

    • The statewide broker model will expand to all remaining counties.
    • NEMT services across Colorado will be managed by MediDrive.

    Printable Forms & Documents – English & Español

    Documents You Can Download

    Formularios en español

    Have a Bad NEMT Experience?

    Feedback about an unsatisfactory NEMT experience

    Contact Health First Colorado if:

    • A driver takes an unnecessary route
    • A driver offers money or incentives
    • A driver behaves inappropriately
    • You have concerns about your transportation service

    Report concerns to Health First Colorado