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Free Rides to Health Care Appointments

If you need help getting to your Health First Colorado (Medicaid) appointments, you may qualify for free transportation. This service is called Non-Emergent Medical Transportation (NEMT) and is available for covered, non-emergency healthcare visits.
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Where You Can Go

You may be able to get transportation to covered Health First Colorado services, including:

  • Doctor and specialist appointments
  • Behavioral health (mental health and substance use disorder) visits
  • Dialysis treatments
  • Physical therapy and rehabilitation
  • Pharmacy trips
  • Hospital discharges
  • Other medically necessary covered services

How to Schedule a Ride

Book your ride at least 2 business days before your appointment. Have the following ready when you call:

  • Your name and Health First Colorado ID number
  • Date of birth
  • Appointment date and time
  • Pick-up address
  • Requested pick-up time
  • Provider’s name, address, and phone number

You can bring a family member or caregiver—just let the scheduler know.

Feeling sick or have COVID-19 symptoms? Call your provider first to see if an in-person visit is needed.

Want to schedule thorugh the App? Review the download and registration instructions at MediDrive App Instructions

Who to Call

Live in Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, Larimer, or Weld County?
Call MediDrive at 855-489-4999 or visit https://medidrive.com
(State Relay: 711)

Live in another Colorado county?
Find your ride provider at hcpf.colorado.gov/nemtlist

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Other Options Covered

NEMT may also help cover:

  • Mileage reimbursement if you use your own car
  • Travel out of state for approved services
  • Air or train travel if medically necessary

Need help? We’re here to support you. Contact NHP for more assistance with your benefits and care.

Transportation Benefits
Beneficios de transporte

Statewide Broker Transition Timeline

Phase 1: Nine-County Denver Metro Area

Effective July 1, 2026

  • The statewide broker model will begin in the nine-county Denver metro area: Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, Larimer, and Weld Counties. 
  • Members in this region will start using MediDrive for NEMT services.

Phase 2: Statewide Implementation

Effective Fall 2026

  • The statewide broker model will expand to all remaining counties.
  • NEMT services across Colorado will be managed by MediDrive.

Have a Bad NEMT Experience?

Feedback about an unsatisfactory NEMT experience

Contact Health First Colorado if:

  • A driver takes an unnecessary route
  • A driver offers money or incentives
  • A driver behaves inappropriately
  • You have concerns about your transportation service

Report concerns to Health First Colorado